Edge Services

General

Questions we are asked the most

1. What is the advantage of ‘train the trainer’ courses?

   EDGE ‘train the trainer’ courses guarantee that you can maximise your investment in our training by ensuring that you develop the in-house resources to train new and existing employees.

   Our ‘train the trainer’ courses not only ensure that your staff are trained appropriately for the work they are undertaking but allow them to then develop their own in-house courses at times that suit you, and the rest of your employees.

2. Am I eligible to attend an EDGE Train-the-Trainer Refresher/Update?

   EDGE Services issue certificates for durations of two years (for People and Children Handling courses) or one year (for Managing Challenging Behaviour courses). When certificates expire we recommend that delegates attend appropriate Refresher/Update training (two days for People Handling; one day for Managing Challenging Behaviour). We recognise that it is not always easy to attend set dates and therefore allow a three month window from the expiry of a certificate within which we will accept bookings. The Refresher/Update training must commence within the three month window.

3. What if I have been trained by another provider?

   There are a number of reputable organisations providing people handling training in the UK, and we are generally happy to accept individuals trained by them on EDGE Refresher/Update courses. We would expect delegates to have attended a four or five day initial course and, if appropriate, one or more Refresher/Update courses of not less than two days duration at least every two years. The content of the initial and Refresher/Update training courses should be broadly similar to the courses provided by EDGE Services and should have provided training in practical skills, teaching skills and Risk Assessment. Individuals unsure as to whether their training history meets EDGE Services’ criteria should contact EDGE on 01904 677853 before confirming their booking.

4. What does ‘Accredited by the Open College Network' actually mean?

   OCN Credit4Learning offer a high quality national accreditation service for all types of learning and all types of learners. OCN Credit4Learning are a national network of members and users: colleges of further and higher education, universities, local authorities, schools, voluntary and community organisations, work-based learning providers, NHS Trusts, trade unions, prisons and offender learning groups, charities and commercial businesses. They give a diverse range of users the opportunity to provide learners with nationally recognized credits for all courses and training programmes and celebrate their achievements. (For more information click on the OCN logo on the Homepage)

5. How do you ensure that your course materials are up-to-date and that they are of maximum benefit to those in attendance?

   All our courses are updated regularly to reflect current working practices and relevant regulations. This makes sure that all individuals learn the most effective and current handling methods or appropriate ways to deal with challenging behaviour. We are committed to continuous improvement and take feedback seriously. All the delegates on our courses are asked to complete a comprehensive evaluation questionnaire which we then use to review the course for course content, teaching style, the quality of the materials and venue suitability.

6. Bearing in mind that the delegates who attend your public courses can be from very different working environments, how do you ensure that everyone’s personal training needs are met?

   Taking time to understand what our customers want to achieve from our courses is important to their success. All delegates are provided with a pre-course questionnaire which allows us to find out about individual needs. By gaining this knowledge we make sure that we develop effective, focused courses that will have a positive impact on the individuals taking part.

7. What back-up, if any, do you offer when the course is over?

   Our unique 'post-training support' service provides invaluable support after the course has finished. Our helpful tutors are available to answer any queries you may have once you return to work and start using your newfound skills or are training others.

8. What is the advantage of training on an in-house basis?

   We know that training does not work in isolation; it needs to reflect every day working practices and take reality into account. At EDGE Services we can deliver training courses in your working environment to allow individuals to learn with the resources they have available. You will also be able to discuss your particular client group at length with your course trainer.

9. How can you ‘tailor make’ courses to meet my organisations specific learning needs?

   We always undertake a full audit of your current situation to understand your training requirements and the most effective method of delivery before we make any recommendations. This enables us to make sure that your organisation maximises the benefits of working with EDGE services.

10. Do you take into account organisations budgetary restraints?

    We understand that our training courses are required to meet legal requirements and moral obligations. However, we also know that justifying the expenditure can be difficult. At EDGE Services we appreciate this, and work with you to optimise the budget you have available and supply you with all the information necessary to achieve budget approval.

11. What makes EDGE Services different to other training providers?

    Creating a trusted working relationship is key to the way we operate. We never compromise on the training programmes we deliver and we provide knowledgeable and experienced tutors at all times.