EDGE Services is a Corporate Member of the British Institute of Learning Disabilities (BILD). This course is also accredited by the Open College Network (OCN).
In the delivery of this training EDGE Services only use trainers that are members of the Institute of Conflict Management (ICM) and operate to the ICM Code of Practice.
COURSE OVERVIEW
This four day course will provide you with the knowledge, skills and confidence to train others in de-escalation and breakaway techniques, which can be adopted to deal with individuals exhibiting challenging behaviour.
WHO WILL BENEFIT?
This four day course is designed for who either manage staff, or who themselves, may come into contact with individuals exhibiting challenging behaviour.
ASSESSMENT & CERTIFICATION
Course assessment comprises:
- a one hour test to determine your theoretical understanding of the course content;
- delivery of a mini-training session in order to assess teaching skills, organisation and delivery of appropriate course content;
- a practical skills assessment, which takes place continuously over the final two days of the course.
Upon successful completion of the course, you will receive a certificate from EDGE Services which is valid for one year.
This course is accredited by OCN Credit4Learning at Level 3 to the value of 4 learning credits.
COURSE AIMS AND INTENDED LEARNING OUTCOMES
By the end of the course you shall:
- demonstrate a sound knowledge of legal issues relating to the management of individuals exhibiting challenging behaviour;
- understand the warning signs and means by which aggression and/or violence can be anticipated;
- understand the risk assessment process, describing actions which can de-escalate potentially challenging situations;
- understand the importance of, and demonstrate competence in, de-escalation skills;
- be able to describe the advantages of breakaway techniques;
- understand the necessity of debriefing staff/clients following an incident of violence and/or aggression;
- demonstrate the skills and confidence to convey to others a range of de-escalation skills, breakaway skills and the appropriate means of coping with challenging behaviour in the workplace.
POST-TRAINING SUPPORT
This unique service provides invaluable support to you after the course has finished. Our helpful trainers are available to answer any queries you may have once you return to work.
Formally titled ‘Managing Challenging Behaviour in the Workplace Key Trainer’s Certificate’.
This course is available both In-House, across the UK, and at selected public venues. Please use the links on the right to make a booking.
