Edge Services is a Corporate Member of the British Institute of Learning Disabilities (BILD). This course is also accredited by the Open College Network.
In the delivery of this training EDGE Services only use trainers that are members of the Institute of Conflict Management (ICM) and operate to the ICM Code of Practice.
COURSE OVERVIEW
This course will provide you with the knowledge, skills and confidence to train others in de-escalation and in ‘breakaway’ techniques, which can be adopted to deal with individuals exhibiting challenging behaviour.
WHO WILL BENEFIT?
This course is designed for those who may come into contact with individuals exhibiting challenging behaviour.
ASSESSMENT & CERTIFICATION
Course assessment comprises:
- a one hour 'closed-book' test to determine your theoretical understanding of the course content;
- delivery of a mini-training session in order to assess teaching skills, organisation and delivery
of appropriate course content; - a practical skills assessment, which takes place continuously over the final two days of the course.
Upon successful completion of the course, you will receive a certificate from EDGE Services which is valid for one year.
This course is accredited by OCN Credit4Learning at Level 3.
COURSE AIMS AND INTENDED LEARNING OUTCOMES
By the end of the course you shall:
- be able to describe the legal issues relating to the management of individuals exhibiting challenging behaviour;
- understand the ‘warning signs’ and means by which aggression and/or violence can be anticipated;
- understand the Risk Assessment process, describing actions which can de-escalate potentially challenging situations;
- understand the importance of, and demonstrate competence in, de-escalation skills;
- be able to describe the advantages of ‘breakaway’ techniques;
- understand the necessity of debriefing staff/clients following challenging behaviour;
- demonstrate the ability to complete incident forms;
- demonstrate the skills and confidence to convey to others a range of ‘breakaway’ skills and the appropriate means of coping with challenging behaviour in the workplace.
POST-TRAINING SUPPORT
This unique service provides invaluable support to you after the course has finished. Our helpful trainers are available to answer any queries you may have once you return to work.
This course is available both In-House, across the UK, and at selected public venues. Please use the links on the right to make a booking.
